Microphone Levels mismatched

Hi, in our flock session today we noticed that the microphone level differs. The video clip doesn’t have sound but basically Crispin is talking and the mic indicator in Audio is distorting but his level IN the room barely reaches the 3rd green button. His Audi level was on full but his voice was quiet. Why is there such a difference between the 2 and what should he/we do? Thanks Hazel

Sorry, here the clip;

Here are some tips on how to set the mic sound levels. Also have a look at the section in the article on background noise cancellation, which I think could be what’s happening in his case.